Refund policy

As our products consist exclusively of digital content (e.g. PDF guides), special provisions apply.

Digital Products
All products offered on this website are digital content that is made available immediately for download or use after purchase. No physical goods are shipped.

No Right of Withdrawal for Digital Content
By purchasing a digital product, you expressly agree that we begin performance of the contract before the withdrawal period has expired.

You also confirm that you thereby lose your statutory right of withdrawal once the download or access to the digital content has commenced (EU consumer law).

For this reason, returns or refunds for digital products are excluded.

Technical Issues or Faulty Files
If you are unable to access the digital content after purchase or experience technical issues with the file, please contact us immediately at:

keto@basmabada.com

We will assist you as quickly as possible and ensure that you receive access to your purchased product.

Accidental Purchase / Wrong Purchase
An accidental purchase or a change of mind after purchase does not constitute grounds for a refund, as digital content is made available immediately upon purchase.

Vouchers and Promotional Offers
Vouchers or discounted products are likewise excluded from return and refund.

Contact
If you have any questions regarding this Return & Refund Policy, you can contact us at any time:

keto@basmabada.com